1. Overview
This Refund and Cancellation Policy explains when you may receive a refund for your purchase of access to The English Dojo (the “Service”), operated by COMPANY_LEGAL_NAME_PLACEHOLDER (“we,” “us,” or “our”). It forms part of, and should be read together with, our Terms and Conditions.
Because the Service is sold as a one-time purchase for long-term access rather than a recurring subscription, there is no ongoing subscription to cancel. “Cancellation” in this policy means canceling your purchase and requesting a refund within the eligibility window below.
2. Refund eligibility
You are eligible for a full refund of the amount you paid only if, at the time of your request, both of the following are true:
- it has been 7 calendar days or fewer since your purchase; and
- you have completed less than 10% of the course content.
Both conditions must be met. In particular:
- once more than 7 days have passed since your purchase, no refund is available, regardless of how much of the course you have completed; and
- once you have completed 10% or more of the course content, no refund is available, even if it is within 7 days of your purchase.
Course completion is measured by your progress as recorded by the Service — the proportion of lessons you have marked as complete.
3. How to request a refund
To request a refund, email us at info@english-dojo.app from the email address associated with your account, and include:
- your name and the email address used at purchase;
- your order or receipt number, if available; and
- a brief note that you are requesting a refund (you are not required to give a reason).
4. How refunds are issued
Approved refunds are issued to your original payment method through our payment processor, Stripe. Once approved, refunds are typically initiated within a few business days; the time for the funds to appear depends on your bank or card issuer. Refunds are made in the original currency of purchase, and we are not responsible for any currency-conversion differences or fees charged by your bank or card issuer.
When a refund is issued, your access to the Service ends and your license to use the course content is revoked.
5. When refunds are not available
Except where required by applicable law (see Section 6), a purchase is not refundable once either (a) more than 7 days have passed since your purchase, or (b) you have completed 10% or more of the course content — either one on its own makes the purchase non-refundable. We may also decline a refund where we reasonably determine that a request is fraudulent or abusive — for example, repeated purchase-and-refund cycles or evidence that the content has been copied or downloaded for retention.
6. Your statutory rights
This policy is in addition to any rights you have under the consumer-protection laws of your country, which it does not limit or replace.
EEA and United Kingdom consumers: you may have a statutory right to withdraw from a purchase within 14 days. For digital content delivered immediately, this right can be waived where you expressly consent to immediate access and acknowledge that you lose the right of withdrawal. Where you gave that consent at checkout, the 14-day withdrawal right does not apply to content already delivered; the refund terms in Section 2 still apply. Consumers in other jurisdictions may have additional mandatory rights, which we honor where they apply to you.
7. Chargebacks
If you believe you are entitled to a refund, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your access while the dispute is investigated.
8. Changes to this policy
We may update this Refund and Cancellation Policy from time to time. The version in effect at the time of your purchase governs that purchase. We will update the “Last updated” date above when we make changes.
9. Contact us
Questions about refunds or this policy can be sent to:
COMPANY_LEGAL_NAME_PLACEHOLDER
Email: info@english-dojo.app